Refuel information
Our 15-day returns policy in Italy states that after receiving an item, you have 15 days to request a return.
Returns are free in Italy within 15 days.
For the rest of Europe, shipping costs for returns within 15 days are at the customer's expense.
For all of Italy including Europe, in order for it to be eligible for return, 15 days must not have passed since the item was received, it must also be in the same condition in which the customer received it, it must not have been worn or used, it must have all the tags and it must be in the original packaging. In addition, you will need the receipt or proof of purchase, accompanied by images in all its parts to be sent to info@endurrad.it.
To initiate a return, please contact us at contatti@endurrad.itReturns must be sent to the following address:Best Service SRL Via Catira Savoca, 1 95037 San Giovanni La Punta CT
If your return is accepted, we will send you a return shipping label and instructions on how and where to ship your package. Items sent without a prior return request will not be accepted.
For any questions about returns, please contact us anytime at contatti@endurrad.it.
Damages and problems
Please inspect your order upon receipt and contact us immediately if there is any defect or damage or if you received the wrong item. This way, we can assess the problem and work to resolve it.
Exceptions / Non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom-made products (e.g. special orders or personalized items) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately we cannot accept returns on promotional items or gift cards.
Substitutions
The quickest way to ensure you get what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.
14-day cooling-off period for the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return the order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition in which you received it, must not have been worn or used, must have all tags attached and must be in the original packaging. You will also need your receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you to let you know whether or not your refund has been approved. If approved, you will automatically receive a refund via your original payment method within 10 business days. It may take some time for your bank or credit card company to process and post your refund.
Once more than 15 working days have passed since the return was approved, please contact us at contatti@endurrad.it.
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If your return is accepted, we will send you a return shipping label and instructions on how and where to ship your package. Items sent without a prior return request will not be accepted.
For any questions about returns, please contact us anytime at contatti@endurrad.it.
Damages and problems
Please inspect your order upon receipt and contact us immediately if there is any defect or damage or if you received the wrong item. This way, we can assess the problem and work to resolve it.
Exceptions / Non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom-made products (e.g. special orders or personalized items) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately we cannot accept returns on promotional items or gift cards.
Substitutions
The quickest way to ensure you get what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.
14-day cooling-off period for the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return the order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition in which you received it, must not have been worn or used, must have all tags attached and must be in the original packaging. You will also need your receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you to let you know whether or not your refund has been approved. If approved, you will automatically receive a refund via your original payment method within 10 business days. It may take some time for your bank or credit card company to process and post your refund.
Once more than 15 working days have passed since the return was approved, please contact us at contatti@endurrad.it.
